Q1: WHAT IS TREND55.COM?
A. Trend55.com, which sets out with the motto #createyourtrend offers selected brands new collections, sale campaigns at affordable prices.You can find all products on Trend55.com that will accompany your every moment, whether you want to reflect your daily style, sports or complement your most elegant outfits. In Trend55.com, which offers a 100% safe shopping environment with the return option(domestic orders only), you can browse all products without the obligation to become a member, and follow fashion styles and the most up-to-date trends closely.
 
Q2: IS IT SAFE TO SHOP ON TREND55.COM?
 A.The security of your personal information is very important to us. Trend55.com uses the highest security for the collection and storage of personal data. Your credit card information is sent to the banks in an encrypted form and is not stored by Trend55.com.

You can find more detailed information in the KVKK(Personal Data Protection Law), Privacy & Security pages.

Q3: ARE THE PRODUCTS SOLD ORIGINAL?
  A. All products sold on Trend55.com are 100% original.

Q4: DO YOU HAVE A MOBILE APP?
 A.Trend55.com has iOS and Android applications and mobile version. You can enjoy safe and quality shopping wherever you want.

Q5: HOW CAN I BECOME A MEMBER OF TREND55.COM?
 A. After clicking on the membership link on our homepage, you can complete your membership registration by filling in the necessary information, and follow the confirmation of your membership request by e-mail to your e-mail address.

Q6: DO I HAVE TO BE A MEMBER TO PLACE AN ORDER?
  A.You do not have to be a member to view the products, but you need to be a member in order to place your orders more easily, to follow your order or to make cancellations and returns much faster.

Q7: IS IT PAID TO BECOME A MEMBER OF TREND55.COM?
   A. No, you do not have to pay any fees to become a member of Trend55.com. 

Q8: I FORGOT MY PASSWORD / I WANT TO CHANGE MY PASSWORD. WHAT SHOULD I DO?
    A. If you have previously subscribed to our site but do not remember your password; After you enter your e-mail address that you used to create your membership in the relevant field on the member login page, you can click the "Forgot My Password" button to send you an e-mail to set your new password. You can also update your password by entering your old and new passwords from the "Change Password" tab on the "My Account" page.

Q9: HOW CAN I ORDER FROM TREND55.COM?
 A.  After adding the product (s) you want to purchase to your cart, you will be directed by Trend55.com throughout the order process. You can go to the next step by clicking the "Complete Shopping" button on the My Cart page, and after filling in your delivery and billing address information, you can complete your order by coming to the "Payment Information" screen.

Q10:HOW CAN I USE MY DISCOUNT COUPON (S)?
  A.To use your coupon code; After adding the product (s) to your cart at the time of purchase, simply enter your discount code in the "Coupon Code" section on the My Shopping Cart page and click the "Apply" button. Only one coupon code can be used for a single purchase. Your coupon code cannot be combined with different coupon codes & campaigns. 

Q11: WHAT ARE THE PAYMENT OPTIONS?
   A. You can pay on Trend55.com by credit cards.
 

Q12:HOW LONG IS THE WAITING TIME OF THE ITEMS I ADDED TO THE BASKET?
A.  In order to facilitate your shopping, the products you add to the basket will continue to appear in your basket unless you delete them and are not exhausted. In order for Trend55.com members to benefit equally from the opportunities, the products in your shopping cart are not reserved for you. Even though the product is in your basket, there is a possibility that the product may run out because it is not reserved on your behalf.

Q13: DO YOU DELIVER ABROAD?
  A. Yes. Trend55.com sends abroad. Shipping costs for overseas purchases vary depending on the country of the delivery address. After entering your address information, you can see the final amount of the shipping cost on the screen. Depending on the customs law of your delivery country, customs tax and additional costs are paid by customer.

You can get more detailed information about international shipping from the International Delivery page or info@trend55.com.


 Q14: IS VAT INCLUDED IN THE PRICES OF THE PRODUCTS I PURCHASED?

A. Yes, our product prices include VAT.


Q15: WITH WHICH CARGO COMPANY WILL MY ORDER BE SENT?
    A.Trend55 works with different cargo companies like Aramex, DHL, UPS.

Q16: WHEN WILL MY ORDER DELIVERED?
     A.  Your orders are carefully prepared within 1-5 working days depending on our stock status and delivered to the cargo company.

Q17: HOW MUCH SHIPPING COST WILL I PAY FOR MY ORDERS?
 A. Shipping costs vary by country. The amount will be calculated in your cart according to your delivery address. For more detailed cargo charges, you can contact us at info@trend55.com

Q18: HOW CAN I TRACK THE CARGO STATUS OF MY ORDER?
  A.     We will send you the tracking number when the cargo is delivered to the courier. You can track it easily.

Q19: WHAT SHOULD I PAY ATTENTION TO WHEN I RECEIVE THE PRODUCT?
  A.    While receiving your order, the cargo package could be crushed, wet, etc. You should definitely check if there is a problem or not. The cargo authority will assist you in case of any problems with the cargo package or its content. In such a case, you should not receive the cargo and keep a report to the cargo authority. The record will facilitate your transactions in the refund process.

Q20: IF THE CARGO HAS ARRIVED AND COULD NOT FIND ME AT HOME, HOW CAN I GET MY CARGO?
   A. If you are not present at the specified address, your package will be delivered to the nearest branch of the cargo company you selected when placing your order and an information note will be left to you. You must get your package from the specified branch within 3 days. Otherwise, your order will be returned to Trend55.com. You can request your returned order to be sent again within 2 business days. In this case, the shipping fee will be re-requested from you and your order will be re-shipped to your name with counter payment.

Q21: HOW AND HOW LONG WILL MY MONEY BE REFUNDED WHEN MY ORDER IS CANCELED?
   A. You can return the product you want to return within 14 days. The product you purchased must be undamaged, the package undamaged, not used with all accessories, or impaired in resalability.

Q22: AFTER I RETURN THE PRODUCT I PURCHASED, WILL MY USED COUPONS BE RESTORED TO MY ACCOUNT?
  A.  If you have a discount coupon in your order, your coupon code will not be active again due to the refund process.

Q23: DOES THE PRODUCT HAVE A WARRANTY?
   A.  The products sold on our site are under the warranty of the importer or manufacturer, the warranty periods vary according to the brand.

Q24: WHAT SHOULD I DO WHEN I WANT TO RETURN THE PRODUCT?
 A.  Submit your return request to info@trend55.com. Please do not forget to include your order number, The reason for the refund, and The invoice.

1. We will inform you for the process to drop off your package.

2. We will check the item(s) in order to make sure that they meet our return conditions.

3. If your item(s) is eligible for a return, we will issue your refund.


Q25: GENERAL CAMPAIGN CONDITIONS
   A. In order to benefit from the campaign, it is necessary to enter the discount coupon code in the 'coupon code' field in the shopping cart. Cart discounts are automatically reflected in the cart. Coupon codes cannot be combined with other offers. If the products remaining in the order after cancellation or return are not sufficient to meet the terms of the campaign, the discount will be canceled. Trend55.com reserves the right to change the terms of the campaign and to stop the campaign.

Q26: HOW TO BE OUR SUPPLIER?
   A. Please send your brand information to info@trend55.com. The application will be evaluated and if the evaluation is positive, the relevant unit will return to the responsible person whose information is included in the application.

Q27: I WANT TO WORK AT TREND55.COM, HOW CAN I APPLY?
 A.  To work at Trend55.com, please check our current job postings on our linkedin page. https://www.linkedin.com/company/74467248

What are you looking for?

Join Our Mailing List

Special for you!Get 10% Off with the discount code HELLO10

Your cart